Payment errors
These messages can appear when paying through a TON or USDC Base wallet.
| Cabinet message | What to check |
|---|---|
| Connection not completed or wallet disconnected | Open your wallet, complete the connection and try again. |
| Request rejected | Review the wallet request. Rejecting connection, network switching or a transaction does not confirm payment. |
| Wrong network | Use Base for the USDC Base method. For TON, check the current request network; contact support if it conflicts with the error message. |
| Insufficient USDC, TON or ETH for fees | Check the required currency and network in the selected wallet. USDC on Base does not replace ETH for fees. |
| Insufficient USDC spending allowance | Check the approval request in the wallet and wait for confirmation before paying. |
| Payment expired | Start a new attempt if you have not sent the transaction. If you have, check its outcome and payment history first. |
| Confirmation timed out or service temporarily unavailable | Check history and balance before paying again. If the result remains unclear, send the payment number to support. |
After confirming in the wallet, wait for the Cabinet result and check balance and history. Connection and confirmation screens depend on the selected wallet; screenshots show only StreamVi forms with fictional data.